Refund Policy

We hope you will be very happy with your House of Frisson item. We make every single piece with love and care.

If for any reason you are not satisfied with your purchase, we are happy to offer an exchange or credit note within 14 days of purchase.

Alternatively, we will refund a purchase made via our House of Frisson online shop within 14 days of your order receipt. The item should be in perfect condition and returned in its original packaging. Please contact us at houseoffrisson@gmail.com for further details.

The customer is responsible for paying for the return postage charge. We are unable to take responsibility for any items returned to us, so we recommend
you to use an insured delivery service.

Please note, the cost of shipping is non-refundable. Where your order
qualifies for free shipping we will take the cost of shipping before a refund is
issued. To avoid fraud, the refund will be issued by the same method which
you paid.

Based on the contracts and relationships we have with our vendors, the
merchandise sold on our site is intended for personal use only and not for
resale. We reserve the right to cancel orders that appear to be for resale
purposes or fraudulent.

Purchases exempt from both the refund and exchange policies, unless they
are structurally faulty, are:
Commissioned, redesigned or repurpose pieces
Customised pieces
Discounted pieces

If you are not based in the UK and would like to return an item, please note
that a customs declaration form will be required on shipping. The goods will
need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to
ensure that no additional customs fees are incurred on re-import to the UK. In
the instance that an item is incorrectly marked and a customs fee is incurred,
this may be passed onto the customer. This may also delay the returns
process.